Eclatira for Debt Collection

Trigger outbound calls through the API with per call variables, such as account name, balance due, and due date, so each call is personalized to the debtor and account instead of running a flat script.

Debtors talk to the agent directly instead of navigating menus. It understands responses like "I can’t pay until next month" or "I already paid this" in real time.

The same agent also handles chat, so debtors who prefer texting to talking get the same policies, account context, and payment options as a phone call.

Upload your agency's actual policies, such as payment plan options, dispute process, and hardship procedures, so the agent answers from that content instead of guessing at terms it isn't authorized to offer.

Disputes, hardship claims, or any call requiring judgment transfer to a human agent with full context, so the debtor doesn’t have to repeat their situation from scratch.

Connect the agent to your collections platform or payment system through custom tool calling, so it can check account status or record a payment commitment during the call.

Every call produces a transcript, a summary, and sentiment analysis through your webhook, useful for QA review and for flagging calls that need follow up.

Agents speak 100+ languages and accents, which helps reach debtors in their preferred language.