Usecases/Where Eclatira works

Built for teams on the front line.

Where the call matters — reservations, first impressions, customers showing you what's wrong — Eclatira picks up, sees, and acts.

Hotels
Reception, reservations, concierge
Sees
Passports, confirmation codes, allergy cards, damage photos
Does
Books rooms, upsells suites, verifies ID, answers menu questions
Restaurants & F&B
Reservations, allergens, menus
Sees
Allergen cards, party invitations, wine lists
Does
Books tables, reads menus aloud, flags dietary conflicts
Clinics & medical
Intake, scheduling, prescriptions
Sees
Prescription labels, insurance cards, referrals
Does
Books appointments, verifies coverage, triages intake
Property management
Maintenance, damage, tenants
Sees
Broken appliances, water damage, move-in photos
Does
Dispatches technicians, logs tickets with context
Retail & e-commerce
Returns, product ID, support
Sees
Products, receipts, damage, order confirmations
Does
Identifies SKUs, starts returns, answers product questions
Sales & support
Qualification, follow-ups, screen-share fixes
Sees
Error screens, quotes, account dashboards
Does
Qualifies leads, walks customers through fixes, books follow-ups
Day in the life

One hotel. One agent. One busy Saturday.

One agent, one shift. No hold music, no missed calls after hours.

07:12
Early check-in
A guest from Tokyo calls. Night desk is thin.
Agent answers in Japanese, checks the PMS, offers a 12:30 PM early check-in for ¥3,000.
JapanesePMS lookupUpsell
11:05
Passport verification
A family of four wants to check in on video.
Guests hold up their passports. The agent sees them on camera, matches names to the reservation, pre-registers the party.
Live visionID verifyPre-check-in
18:50
Bad review, preempted
Room 412 calls about a broken AC.
Guest shows the unit on camera. Agent logs the model, dispatches maintenance, comps a late checkout — before the guest posts anything.
Live visionDispatchService recovery
22:15
Late reservation
A couple asks about next weekend in Mandarin.
Agent quotes the Garden Suite — €480 for two nights, breakfast included — and holds the room for an hour while they decide.
MandarinRate cardHold booking
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