Eclatira's AI voice and text agents handle order status calls, returns, and product questions around the clock. They answer from your own catalog and policies instead of a generic script.
The agent looks up order status, schedules curbside pickup or in-store appointments, and confirms details using your own order and inventory data instead of a fixed set of scripted responses.
Customers speak naturally to the agent instead of navigating "press 1 for returns" menus. It understands intent directly, in real time.
Upload your return policy, shipping timelines, product specs, and store hours, so the agent answers from that content instead of guessing.
Complex issues, like a damaged item or a billing dispute, transfer to a support rep with full context, so the customer doesn’t have to repeat themselves.
Connect the agent to your order management system, POS, or CRM through custom tool calling. It can check real order status or process a return during the call instead of just talking about it.
Every call generates a transcript, a summary, and sentiment analysis through your webhook, so support teams can review customer interactions without replaying recordings.
Agents speak 100+ languages and accents, which helps retailers serving diverse customer bases.
Answers come from your own product and policy knowledge base.
Every plan includes 24/7 availability, so after-hours and holiday-rush calls still get handled.
All plans include Canadian data residency.
Credit-based plans start free at 1,350 credits a month and scale through Starter, Growth, and Scale tiers, with custom Enterprise pricing for seasonal peak volume.
Eclatira never uses your conversations to train AI models.
Talk to our team directly, or try Eclatira live in the agent playground.