Eclatira answers customer questions using your own knowledge base to give accurate answers.
Upload your help docs, policies, and FAQs as a knowledge base, and write the agent's instructions to set its tone and what it can handle on its own. Add custom tools if it needs to check something live in your systems, like an order status or an account record, mid conversation.
Preview the agent in a live chat interface before a real customer reaches it. A debug view shows every tool call it makes.
Connect your existing number through Twilio or Telnyx for phone support, or embed the agent as a widget on your site for chat, voice, or screen share support. It keeps the same knowledge and the same escalation rules no matter which channel a customer picks.
Eclatira transcribes and scores every conversation: sentiment, whether the customer's issue got resolved, and questions it couldn't answer. It flags calls that need attention, so no one has to sample listen to find them.
Eclatira scopes knowledge base retrieval per agent, so its responses about policies, pricing, or product details come from material you control.
Describe in plain language when the agent should hand off, like "if they’re asking about a refund over $200" or "if they sound frustrated after two exchanges," and set a transfer number for it to route to. It can also end a call on its own once things are resolved.
Custom webhook tools let the agent look something up or trigger something in your own systems mid conversation, like an order lookup or a status check, instead of only reciting information.
Voice on the phone, or an embedded widget on your website that supports voice, text, webcam, and screen share. A customer gets the same knowledge and escalation logic no matter which one they use.
Eclatira supports 100+ languages and switches when a customer does.
Transcript, audio playback, sentiment, resolution status, and a flagged queue for calls that need a human look. You can review support quality without listening to everything.
Every plan includes unlimited agents, knowledge docs, and tools, pricing scales with usage (credits) and concurrent session capacity, not feature access.
| Plan | Concurrent sessions | Credits / mo | Telephony |
|---|---|---|---|
| Free | 2 | 1,350 (~30 voice min) | ✓ |
| Solo | 8 | 12,000 (~265 min) | ✓ |
| Starter | 20 | 90,000 (~2,000 min) | ✓ |
| GrowthMost popular | 50 | 382,500 (~8,500 min) | ✓ |
| Scale | 100 | 900,000 (~20,000 min) | ✓ |
| Enterprise | Custom | Custom | ✓ |
Auto top up and one off credit purchases are available if you run close to your limit mid cycle.
Test the support agent live in our playground, or book a demo with our team.