Eclatira is a real time conversational AI agent that answers every phone call the moment it rings and holds a natural back and forth conversation.
Describe the business in plain language and Eclatira generates the agent's persona and instructions automatically. Upload documents as a knowledge base, add custom tools for anything the agent needs to check or do in another system, and set a transfer number with plain language criteria for when to hand off.
Preview the agent in a live chat interface before it ever takes a real call, including a debug panel that shows every tool call and its response in real time, so you can verify behavior before going live.
Connect a Twilio or Telnyx number (verified live against the provider, with the inbound webhook configured automatically), or embed the same agent as a chat widget on your website. One agent, both channels.
Every completed call is transcribed and analyzed automatically: sentiment, whether the caller's goal was met, unanswered questions, and an automatic flag for human review when a call goes sideways (e.g., repeated interruptions).
Built on a native audio model, so the agent has a real conversation, interruptions, follow ups, tone, rather than routing through a rigid menu tree.
Describe your transfer conditions in plain English ("if they ask for billing," "if the issue can’t be resolved on the call") and Eclatira hands off to a live number with the conversation already understood. It can also end a call gracefully on its own once things are wrapped up.
Documents you upload, policies, pricing, FAQs, service details, are indexed per agent so answers are grounded in your actual material.
Custom webhook tools let the agent call out to your own booking system, CRM, or internal API mid call, check availability, log a request, pull a record, rather than only taking a message for someone to follow up on later.
For outbound Telnyx calls, the agent can press DTMF digits to work through an IVR menu toward a stated goal, and detect when it’s reached a real person versus an automated system.
The same agent answers phone calls and lives on your website as an embeddable widget, voice, text, webcam, or screen share, each independently toggleable, so callers and website visitors get consistent answers.
Transcript, audio playback, sentiment, and goal completion status for every call, with a queue of calls flagged for human review.
Trigger outbound calls, pass in per call variables (caller name, account number, whatever your workflow needs), and get a webhook back when the call completes with the transcript and analysis attached.
Any business where missed calls mean missed business: clinics and offices that can't staff a phone line around the clock, contractors and home service businesses fielding calls in the field, and any team that wants after hours or overflow coverage without hiring for it. Because knowledge base and transfer logic are configured per agent rather than baked into a vertical template, the same platform fits a dental office, a law firm, or a retail storefront, you shape it with your own documents and rules.
Every plan includes unlimited agents, knowledge docs, and tools, pricing scales with usage (credits) and concurrent call capacity, not feature access.
| Plan | Concurrent calls | Credits / mo | Telephony |
|---|---|---|---|
| Free | 2 | 1,350 (~30 voice min) | ✓ |
| Solo | 8 | 12,000 (~265 min) | ✓ |
| Starter | 20 | 90,000 (~2,000 min) | ✓ |
| GrowthMost popular | 50 | 382,500 (~8,500 min) | ✓ |
| Scale | 100 | 900,000 (~20,000 min) | ✓ |
| Enterprise | Custom | Custom | ✓ |
Auto top up and one off credit purchases are available if you run close to your limit mid cycle.
Test the answering agent live in our playground, or book a demo with our team.