Eclatira answers your phones and website chat with a real time conversational AI agent that sounds natural and knows your business inside and out.
Describe the business in plain language and Eclatira generates the agent's persona and instructions automatically. Upload documents as a knowledge base, add custom tools for anything the agent needs to check or do in another system, and set a transfer number with plain language criteria for when to hand off.
Preview the agent in a live chat interface before it ever takes a real call, including a debug panel that shows every tool call and its response in real time, so you can verify behavior before going live.
Connect a Twilio or Telnyx number (verified live against the provider, with the inbound webhook configured automatically), or embed the same agent as a chat widget on your website. One agent, both channels.
Every completed call is transcribed and analyzed automatically: sentiment, whether the caller's goal was met, unanswered questions, and an automatic flag for human review when a call goes sideways (e.g., repeated interruptions).
Pick from a searchable voice catalog (filterable by gender and accent, with audio preview) and set a language and accent pair from 100+ supported languages. The agent can switch languages mid conversation if a caller does.
Upload PDFs, docs, and text as a knowledge base, or point the agent at documents already shared across your workspace. Retrieval runs against a dedicated knowledge index per agent, so answers about hours, pricing, and policies come from your own material.
Give the agent custom tools (webhook based function calls with typed parameters) so it can look something up or take an action in your own booking system, CRM, or internal API mid call. Tools can be shared across every agent in your workspace or scoped to just one.
Set a transfer number and describe in plain language when the agent should hand off, "if the caller asks for billing" or "if they sound frustrated." The agent can also end a call on its own once the conversation ends.
Plug in Twilio or Telnyx credentials per agent. Eclatira verifies them live and can auto configure the inbound webhook for you. No separate phone system to stand up.
Every call is transcribed and analyzed for sentiment, whether the caller's goal was met, and questions the agent couldn't answer, with a flag for human review on rocky calls. Full transcript and audio playback are available for every call.
Agents can place outbound calls and, in beta for Telnyx, navigate phone menus by pressing DTMF digits toward a stated goal. They can tell when a real person picks up.
The agent answers when your team can’t, then hands off anything it can’t resolve.
The agent gathers caller intent and details before transferring, so your team gets full context on the handoff.
The same agent, embedded on your website, handles the questions that would otherwise land in a contact form nobody answers same day.
One number, any caller’s language, no dedicated multilingual staff required.
Every plan includes unlimited agents, knowledge docs, and tools. Pricing scales with usage (credits) and concurrent call capacity.
| Plan | Concurrent calls | Credits / mo | Telephony |
|---|---|---|---|
| Free | 2 | 1,350 (~30 voice min) | ✓ |
| Solo | 8 | 12,000 (~265 min) | ✓ |
| Starter | 20 | 90,000 (~2,000 min) | ✓ |
| GrowthMost popular | 50 | 382,500 (~8,500 min) | ✓ |
| Scale | 100 | 900,000 (~20,000 min) | ✓ |
| Enterprise | Custom | Custom | ✓ |
Auto top up and one off credit purchases are available if you run close to your limit mid cycle.
Test the receptionist agent live in our playground, or book a demo with our team.